Visionstream provides telecommunications and ICT services across Australia and New Zealand, focused on design, construction, operations and maintenance for carriers, government, channel partners and enterprise industry segments. With a heritage in design, construction and maintenance services, Visionstream is a trusted partner to leading telecommunication and ICT network providers, and industries who rely on mission-critical infrastructure.
We are also proud to be part of Ventia, one Australia's largest services businesses providing comprehensive support and management services to clients across the resources, telecommunications, transport, energy, water, health and industrial sectors. Ventia is structured for growth across Australia, New Zealand, Papua New Guinea and New Caledonia.
About the role
Reporting to the EAS Help Desk Team Leader your primary purpose is to handle all EAS Help Desk and associated tasks in accordance with project goals. Based at our Heatherton office, you will be responsible for inbound Help Desk and Operator-Assisted Messaging calls, Service Requests, Move Add Change Requests in accordance with end user requirements, contractual obligations and KPIs.
Your year 12 qualification or equivalent along with experience in a similar role and/or call centre together with excellent phone manner, ability to manage concurrent tasks to deadlines, high attention to detail, good communications skills and commitment to safety & health give you the essentials for the role.
What Visionstream can offer
• Full time, permanent opportunity with one of Australia’s leading services businesses
• Supportive and collaborative team environment
• Exciting project opportunities
• Competitive remuneration
We celebrate and embrace diversity across our business – diversity in background, age, gender, skills, experience and thought. We believe in the value that diversity brings to our business and encourage applications from a diverse range of individuals.
Apply today to join an organisation that delivers innovative, safety-focussed and performance driven solutions that can provide genuine opportunities for growth and development of your career.
For further information regarding this position please contact firstname.lastname@example.org or visit www.ventia.com.au
N.B. We respectfully request no agency approaches