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Help Desk Operator

Apply now Job no: 501074
Work type: Full time permanent
Location: Australia - New South Wales - Sydney
Categories: Call Centre and Customer Service, Facilities Management

Ventia is one of the largest infrastructure service providers in Australasia.

We provide long-term operation, maintenance and management of critical public and private assets and infrastructure across telecommunications, transport, local government, water, power generation, electricity, gas, healthcare, education, resources and defence industries. 

Join our team to be part of a prestigious facilities management contract for City of Sydney Council

About the role

As the Help Desk Operator you will be the first point of contact and communication via phone and email for the Contract.

You must be able to handle high volume calls, ensuring you take down all the information required to create the work order and prioritise the work order accordingly

All planned, unscheduled and minor capital work activities will be managed, monitored and reported on in real-time basis via the Help Desk, through phone calls and emails.

 

About you

To succeed in this role, you will need to have relevant contact center/ phone experience within Facilities Management.

You are required to have good customer service and computer skills.

You will have a hands-on approach to problem solving, the ability to juggle multiple tasks, strong attention to detail and be relied upon to work autonomously.

What Ventia can offer

With the opportunity to work within an international facilities management team, Ventia can offer innovative dynamic opportunities across the Sydney district.

If you are a passionate person, looking for a new, diverse and rewarding opportunity delivering quality and safety throughout the City, apply now!

For further information regarding this position please contact katya.nemirovich@ventia.com.au (no direct applications will be accepted.)

N.B. We respectfully request no agency approaches

 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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